Micheal and cody, if your concerned about whether he did a good job or not,you can check his work your self or get another luthier to. You can check the frets with a straight edge like a drafting straight edge , one long enough too reach the full length of the fret board.remove the strings first. then put the straight edge on the frets edge down,get eye level with the fret board, and look and see if any frets are lower than the others. this what luthiers do when they replace frets or file the frets down.check too see if your neck needs adjustment could be all you need is to adjust the truss rod. if you've never done this before it might be better to get a professional too.most of the time they very rarely file any more than 1/32 to 1/64 of an inch off the fret. just becuse its new doesn't mean you won't have too make adjustments. lots luck and joyful playing on your new D35. I hope this helps you some. Rob
Your very welcome, micheal. It was my pleasure help in anyway i can . I hope everything works out for you and your D35. In christ Rob
I don't think you're being unreasonable, a $3000 guitar should play decently no matter where it comes from. I see a couple issues here. You don't mention where you live, but the initial description suggests the fretboard is drying out very quickly. I don't know what humidity Martin maintains at the factory, but most luthiers shoot for around 50% (I prefer 40%, fwiw). It's winter time and it gets pretty dry inside our homes, often well below 40%. Frets sticking out over the fretboard are a first sign that you'd better get some humidity back into the guitar or worse can happen (cracks).
There are a couple issues with the fret flattening. Normally it shouldn't make that big a difference in the action. If it was done unevenly or if he left the frets flat it would result in the problems you mention. A flat fret that hasn't been crowned will have a high likelihood of buzzing and it doesn't really matter how much pressure you apply. Did he round the frets or leave them flat on top? If the action is too low it will buzz as well, but you don't mention it buzzing before the repair, so probably not a factor unless you are still be having issues related to humidity changes and the wood movement that results.On a couple of your other comments. You don't get a certification to be a Luthier. I am not it that circle, business wise so I don't know if there is a "Martin certified" accreditation or not. It might be worth checking out as you pursue this. I'd definitely do this stuff under warranty and if it doesn't work out I'd send it back.
I can't help you much... however... is there a particular area of the fret board, where the buzzing occurs? Did you, or the luthier use the truss rod??
Anyway, I'm curious to know how did this story end up!